Shipping & Returns

Shipping

Products that are in stock will usually ship within 7 to 10 business days. Orders placed after 4:00 p.m. EST, will be shipped the next business day. Orders are shipped only when all items are available. Currently, we only ship to the United States, Canada and Mexico. Orders for items marked as pre-orders will ship in the timeframe indicated on the production description.

All orders are shipped using UPS or FedEx. The rates for the additional methods vary based on product weight and shipping destination. When you place an order, your shipping rates will be calculated.

Free Shipping

Free shipping for orders applies to orders meeting the minimum order amount and applies to orders shipping to a single destination address in the continental United States only, commonly referred to as the lower 48 states. Orders to Canada, Hawaii, Alaska, Puerto Rico, Guam and other overseas postal codes do not qualify for free shipping. Orders to locations not qualifying for free shipping may require contacting customer service to get a shipping quote. Orders qualifying for free shipping will ship via best way as determined by WrapMaster USA. For orders exceeding the maximum weight for free shipping, or for larger quantity orders, we strongly suggest that the customer contacts WrapMaster customer service directly at 1-888-WRAPMASTER for shipping arrangements.

Return Policy

By placing an order on this web site, you indicate that you have read and agreed to the following Return Policy and our Conditions of Use.

Prior authorization is required for all returns. Please use the Contact Us page to request an authorization number. All nondefective returns should be in the original, unmarked packaging, include all instructions, packaging etc. and be resalable as new. WrapMaster products have a one-year limited warranty. Returns to WrapMaster of nondefective merchandise within 30 days of purchase are subject to 15% restocking fee. WrapMaster will not accept returns of nondefective merchandise after 30 days.

WARNING: Extremely sharp blade. Although concealed, keep away from hands and from children’s reach.   DO NOT USE the WrapMaster Wrap Dispenser to cut aluminum foil, or blade will be damaged.  DO NOT USE the WrapMaster Foil Dispenser to cut plastic wrap, or blade will be damaged.